FAQ’s

FAQs

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  • 1. What are the benefits of outsourcing your accounting to OTL?
     

    OTL offers various benefits which include increased availability of qualified personnel, secure online access, faster turnaround time and higher customer satisfaction.

    But believe us, cost is the most important advantage and by outsourcing the bookkeeping to OTL you can save over 25 percent of what it costs to you now.

    Simultaneously, you can reduce your need of increasing staff during year end and peak season.

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  • 2. If OTL's accountants are located offshore, how is it possible to keep them updated with client side requirements?
     

    There will be a mutual agreement detailing scope of activities with a clear target date for completion etc will be agreed upon at the time of client on boarding. OTL will enable an activity tracker module to client whereby clients can assign various activities which then is tracked for compliance. In addition, clients can always reach us by dialling a local UAE number, dedicated India number, through emails and online chats.

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  • 3. How long will it take OTL to Kick start daily activities?
     

    Not more than 30 days from the date of contract signing.

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  • 4. What do I tell my clients about who does receivables management?
     

    It is your firm who will be dealing with cheque collections and cheque deposit etc. However, you can advise client that OTL is your appointed agent for doing all sorts of receivables follow up from e-invoice despatch till statement of account reconciliation.

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  • 5. How OTL safeguards security of clients information?
     

    It will be protected by way of a mutual Non -Disclosure Agreement. It grants the right of legal course of action to client in case of NDA breach.

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  • 6. How are OTL's services priced?
     

    OTL’s accounting services are priced, based on the complexity of the accounts, volumes and resource requirements.

    However, what is certain is that the prices are so low and attractive that you shall not be able to resist the temptation of outsourcing your account to OTL. Would you believe reducing your cost up to 50%?

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  • 7. When should payment be made for the work done?
     

    As per agreed payment terms in our contract.

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  • 8. What about doubts that may arise and clarification that may be required regarding the work?
     

    You can send us a mail to address any of your doubts. We shall, normally, get back to you within 24 hrs.

    You can contact us at anytime by sending a mail at clarification – at -info@otl.services

    We also adopt the same procedure when we have any doubts needing clarifications on any data or information provided by you.

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  • 9. Our existing Finance & Accounting clients prefer OTL to handle their ticketing fulfillment, here's why?
     
    • We are a passionate bunch of people which allows us to be flexible and ease the implementation process.
    • OTL has a professional and an experienced workforce to handle the front office.
    • We are a 4-year-old startup and proud to announce that we are financially stable and service major travel corporate's in the GCC.
    • We offer competitive pricing with no setup costs, No minimums and No hidden charges.
    • Our services are always backed by our 100% satisfaction guarantee.
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  • 10. Is your specialization only in Travel Trade ?
     

    We have started our services in Travel trade 4 years ago and now we are expanding our services
    to other domains as well.

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  • 11. How will you manage business verticals which you are not familiar with ?
     

    Though fundamentals of F&A is standard, only the uniqueness of the industry may require some
    training, which can be managed with our expertise.

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  • 12. How many days of training needed ?
     

    We may require less than 10 days of training, only to understand the areas or process which we feel
    unique to the industry.

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  • 13. Will you involve us in the hiring ?
     

    Yes, we share the candidates' profiles to value your opinions.

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